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AI Agent Playbook

A practical guide for planning AI agents, knowledge, approved actions, inbox monitoring, and handoff workflows for revenue teams.

01Define agent scope
02Approve actions
03Monitor sessions
AI Agent Playbook

Trusted by revenue teams at

Ceka AutomotiveFlycupsRoconveyCeka AutomotiveFlycupsRoconvey

Define the job before the agent

Start with conversation types, channels, knowledge sources, and handoff rules each agent should handle.

  • Channel scope
  • Knowledge boundaries
  • Escalation triggers
Define the job before the agent

Give agents approved actions

AI Actions turn repeatable operational steps into controlled tools agents can trigger from conversations.

  • Action catalog
  • Approval boundaries
  • Workflow execution context
Give agents approved actions

Monitor from the inbox

Agent-specific inbox filters and conversation search keep automation visible to human teams.

  • Active AI-agent sessions
  • Search within agent conversations
  • Human takeover readiness
Monitor from the inbox
Riblai Platform

Everything your revenue team needs

One workspace to capture, engage, and convert — across every channel your customers already use.

Message Sent
Message Sent·10m ago

Hello John, I am doing well. How about you?

Message Sent
Message From John
Message From John·15m ago

Hi! How are you doing?

Message From John
Message from Mike
Message from Mike·2m ago

Hey Mike, are you available for a meeting tomorrow?

Message from Mike
Message from Jane
Message from Jane·5m ago

Hi Jane, I am doing well. How about you?

Message from Jane
Message Sent
Message Sent·10m ago

Hello John, I am doing well. How about you?

Message Sent
Message From John
Message From John·15m ago

Hi! How are you doing?

Message From John

Omnichannel Inbox

Manage Live Chat, WhatsApp, Messenger, and Instagram conversations from one unified inbox.

Open the inbox
WhatsApp
Instagram Logo
Messenger
Email Logo
Live Chat Logo
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Full Customer Attribution

From first impression to loyal customer, every interaction connected (website visits, chats, deals, sales activity..).

See attribution system

Pipeline Growth

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+2.1% today

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Qualified Leads

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steady

Pipeline Growth

+0%

+2.1% today

AI Replies

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+64 in 1h

Qualified Leads

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steady

Pipeline Growth

+0%

+2.1% today

AI Replies

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+64 in 1h

Qualified Leads

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steady

Pipeline Growth

+0%

+2.1% today

AI Replies

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+64 in 1h

Qualified Leads

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steady

Win Rate

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+0.7%

Avg. Response

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Open Deals

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+0.7%

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Open Deals

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+0.7%

Avg. Response

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Open Deals

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+0.7%

Avg. Response

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-5s

Open Deals

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+4

AI Reports & Analytics

Ask AI any question about your data. Track deals, conversion rates, and team performance in real time. Connect every chat to a revenue outcome.

View analytics
Riblai

Online Visitors

Break the ice by speaking to your website visitors in real time. Full contact profiles with chat history, deal context, and custom fields — built for revenue teams.

Explore Online Visitors

Featured next steps

Use this guide with Riblai workflows