Effective Date: 04.08.2026
This Refund Policy explains when subscription and service fees paid to Riblai may be refunded.
This Refund Policy explains when payments made to Riblai Ltd ("Ribl.ai", "we", "our", or "us") may be eligible for a refund.
1. General Policy
Unless required by law, payments are non-refundable after a billing cycle has started.
2. Eligible Refund Cases
- Duplicate charges for the same billing period.
- Incorrect amount charged due to a confirmed billing error.
- Service unavailability caused solely by a verified Riblai platform incident for a material period.
3. Plan-Related Rules
- Starter, Growth, and Professional plans are billed in advance and are generally non-refundable once the cycle starts.
- Enterprise contracts may include custom refund terms when explicitly stated in a signed order form or MSA.
- If you cancel any time, access remains active until the end of the paid term. No pro-rated refund is issued for unused days unless required by law.
4. Non-Refundable Items
- Partial usage of a billing cycle.
- Third-party platform fees (for example, Meta messaging charges).
- Professional services, setup, or custom implementation fees unless agreed in writing.
- Overage usage, add-ons, and one-time usage fees already consumed.
5. Refund Request Window
Refund requests must be submitted within 14 calendar days from the charge date.
6. How to Request a Refund
Send your request with invoice details and reason to:
billing@ribl.ai
7. Processing Time
Approved refunds are typically processed within 7 to 14 business days depending on your payment provider.
8. Currency and Tax Handling
Refunds are processed in the original payment currency. Taxes may be adjusted based on local regulations and payment processor settlement rules.