AI Conversation Routing Cuts Customer
Wait Time by 60%
AI Conversation Routing automatically assigns every customer conversation to the best available sales or support agent based on your routing rules, helping your team respond faster, balance workloads, and convert more leads.
Trusted by revenue teams at
Conversation Routing Teams
Create and manage support and sales teams with clear ownership, ensuring every conversation is routed to the right people.
- Team Creation & Management
- Clear Conversation Ownership
- Shared Team Visibility
- Role-Based Team Structure
Smart Routing Rules
Automatically route customer conversations using customizable assignment rules that reduce response time and balance workloads across your team.
- Round Robin Assignment
- Least-Assigned Routing
- Online Agent Routing
- Workload Balancing Rules
Lead Assignment Sync
Keep leads, conversations, and team members synchronized so every customer interaction stays assigned throughout the sales journey.
- Automatic Lead Synchronization
- Team Member Updates
- Assignment Continuity
- Reliable Conversation Ownership
Routing Conditions
Route conversations automatically based on channel, language, location, department, tags, business hours, or customer attributes.
- Route by Language
- Route by Department
- Route by Channel
- Route by Country
- Route by Business Hours
- Route by Customer Tags
AI-Powered Conversation Routing
Automatically assign every conversation using AI based on visitor intent, lead quality, language, availability, and previous interactions.
- AI Intent Detection
- Lead Priority Routing
- Availability-Based Assignment
- Intelligent Agent Matching
Everything your revenue team needs
One workspace to capture, engage, and convert — across every channel your customers already use.
Hello John, I am doing well. How about you?
Hi! How are you doing?
Hey Mike, are you available for a meeting tomorrow?
Hi Jane, I am doing well. How about you?
Hello John, I am doing well. How about you?
Hi! How are you doing?
Omnichannel Inbox
Manage Live Chat, WhatsApp, Messenger, and Instagram conversations from one unified inbox.
Open the inbox
Full Customer Attribution
From first impression to loyal customer, every interaction connected (website visits, chats, deals, sales activity..).
See attribution systemPipeline Growth
+0%
+2.1% today
AI Replies
0
+64 in 1h
Qualified Leads
0
steady
Pipeline Growth
+0%
+2.1% today
AI Replies
0
+64 in 1h
Qualified Leads
0
steady
Pipeline Growth
+0%
+2.1% today
AI Replies
0
+64 in 1h
Qualified Leads
0
steady
Pipeline Growth
+0%
+2.1% today
AI Replies
0
+64 in 1h
Qualified Leads
0
steady
Win Rate
0%
+0.7%
Avg. Response
0s
-5s
Open Deals
0
+4
Win Rate
0%
+0.7%
Avg. Response
0s
-5s
Open Deals
0
+4
Win Rate
0%
+0.7%
Avg. Response
0s
-5s
Open Deals
0
+4
Win Rate
0%
+0.7%
Avg. Response
0s
-5s
Open Deals
0
+4
AI Reports & Analytics
Ask AI any question about your data. Track deals, conversion rates, and team performance in real time. Connect every chat to a revenue outcome.
View analyticsOnline Visitors
Break the ice by speaking to your website visitors in real time. Full contact profiles with chat history, deal context, and custom fields — built for revenue teams.
Explore Online VisitorsWhy Choose Ribl.ai
Create clear team ownership across sales, support, and operations.
Route contacts with round robin, least assigned, random, or online-only rules.
Keep team leads and members visible for faster operational decisions.
Support scalable assignment workflows as the organization grows.
Frequently Asked Questions
Yes. Teams can be created with names, descriptions, leads, members, and assignment methods.
Yes. Supported methods include round robin, random, least assigned, and online-only routing.
Yes. Each team can have an optional team lead, and leads are kept in the member context.
Yes. Members can be added or removed as teams change.
Yes. Team structure supports contact assignment and routing workflows across the product.
See how AI Conversation Routing Cuts Customer Wait Time by 60% can support your team with a faster, more confident workflow. Book a demo to explore it.
Book a demo